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Terms of Use

Basilur Tea UK
WEBSITE TERMS AND CONDITIONS for www.basilurtea.co.uk

Refund Policy
You may cancel your order at any time and for any reason within 7 working days of delivery of the Products ordered. . Orders for certain Products may not be cancelled - these include: (a) Products that are perishable and have been opened, including all teas, infusions and food products. If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the Product to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation and having received the returned goods in resaleable condition.

Returns and Exchanges
All Basilur tea products are subject to availability. Where any Product turns out to be temporarily unavailable, we may offer a replacement Product to you. If you choose to refuse it you will be able, at your option, to either order another Product from our web site or cancel your order and claim a refund.

In the unlikely event that you are not satisfied with your purchase, please return it to us for an exchange within 30 days of purchase. We do not offer refunds on goods. We exchange any unused and undamaged items that are in their original condition and packaging with a copy of your original invoice.
Sale goods, opened tea and bespoke items are deemed as a final purchase and are therefore not returnable, exchangeable or refundable.

Damage or Cancellation
If you receive a Basilur tea Product which is faulty or damaged please notify us immediately by one of the methods specified in the Contact Us section below and return the relevant Product to us together with a brief explanation of the fault or damage. The receipt of the Product, we will examine it to see if it is faulty or damaged and we either credit you with an appropriate sum in respect of the Product or we shall (subject to availability) send you a replacement Product. This does not affect your statutory rights.

These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

Web site Access
1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]

USE OF WEBSITE
1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

SITE UPTIME
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

VISITOR PROVIDED MATERIAL
1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]

LINKS TO AND FROM OTHER WEBSITES
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

DISCLAIMER
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

EXCLUSION OF LIABILITY
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

LAW and JURISDICTION
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
OUR DETAILS
Our business’s name is: Basilur Tea UK (trading as BasilurUK- ST DashTea Ltd)
Our business address is: 7 Lower Station Road, Dartford, Kent, DA1 3PY
Our contact details are:
Tel: 07809 617096 / 01322 555627 / 07880 638709
Email: shop@basilurtea.co.uk